FAQ

We offer several shipping options to suit your needs, including standard, expedited, and overnight shipping. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping ensures your order arrives the next business day. Delivery times may vary based on your location and the time of year.

Tribal Outdoor does not ship internationally.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our shipping carrier’s website to monitor the status of your delivery. If you have any issues or need further assistance, please contact our customer service team.

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Yes, your payment information is completely secure. We use industry-standard encryption and security protocols to protect your personal and financial information during the checkout process. Our website is PCI-DSS compliant, ensuring that your data is handled with the highest level of security.

Currently, we only support the use of one payment method per order. However, you can combine a gift card with another payment method to complete your purchase. If you encounter any issues or have specific payment needs, please contact our customer service team for assistance.

We want you to be completely satisfied with your purchase from Tribal Outdoors. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange, provided the items are in their original condition and packaging. Custom or personalized items may have different return policies, which will be noted at the time of purchase. Contact support@tribaloutdoor.com to start the return process.

To initiate a return, please contact our customer service team with your order number and the reason for your return. We will provide you with a return authorization number and detailed instructions on how to send your items back to us. Please ensure that your return is securely packaged to avoid damage during transit.

Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing times.